Zeitschrift für Tourismusforschung und Gastgewerbe

Subjective Well-Being, Work Motivation and Organizational Commitment of Chinese Hotel Frontline Employees: A Moderated Mediation Study

Shi Xu, Youngsoo Choi and Qin Lv

Subjective Well-Being, Work Motivation and Organizational Commitment of Chinese Hotel Frontline Employees: A Moderated Mediation Study

This study examined the relationships among employee work motivation, subjective well-being (SWB), job enrichment and organizational commitment in a hotel industry context. Based on a thorough literature review, a moderated mediation model was proposed and empirically tested by analyzing 316 survey responses from the frontline hotel employees in Beijing, China. According to regression analyses that examined the mediator role of employee subjective well-being (SWB) and the moderation effect from job enrichment, SWB mediates the paths between the two motivation constructs and organizational commitment, while job enrichment moderates the relationship between work motivation and SWB but not the one between SWB and organizational commitment.